Instructional Support Educational Consultant/National Training Instructor
Job Description
GENERAL DESCRIPTION:
This hybrid position encompasses two functions within the Great Books Foundation. The employee manages his or her assigned sales territory by consulting with respective educational institutions or individuals. Furthermore, the employee sells Great Books Foundation products and services in order to meet or exceed an established revenue quota for the territory.
In addition, the employee acts as a trainer/liaison for teachers, administrators, schools, and districts by teaching introductory-level courses that train leaders to use the Foundation’s programs. He or she provides support for these programs through demonstrations and consultations at the school and district level.
The employee is expected to travel throughout the assigned territory approximately 25% of the time, with the majority of sales and training travel focused on New York. Travel varies on a seasonal basis, both during regular working hours and on weekends when necessary. When not traveling for sales meetings, conferences, or training, the employee is based out of the Foundation’s main office located in downtown Chicago.
DUTIES/RESPONSIBILITIES:
Educational Consultant (75%)
- Manages accounts of assigned territory in-house or in the field in order to meet or exceed revenue quota through outreach, calls, emails, follow-up, etc.
- Schedules and travels to field events (appointments, administrators’ briefings, principals’ meetings, state or national conferences) as needed
- Handles inbound calls regarding product information, schedules professional learning events, responds to customers’ questions, and provides customer support
- Assists in promoting, developing, and expanding Great Books programs, and builds and develops relationships with new and existing customers
- Makes outbound lead follow-up calls or emails to convert calls to sales
- Schedules and coordinates customer professional development learning events for schools, teachers, administrators, and trainers in the assigned territory
- Conducts data analysis related to sales territory and products in order to understand trends and opportunities
- Actively attains a firm knowledge of the Foundation’s products and consistently learns about new products and services, competitors’ products and services, and educational initiatives in the assigned territory
- Reacts to change productively and handles other essential tasks as assigned
National Training Instructor (25%)
- Trains educational leaders in Shared Inquiry™ method of inquiry-based discussion and supports them with Foundation programs
- Liaises with the sales and support team in preparation of scheduled trainings and events by utilizing Foundation CRM tool
- Completes summary reports and follows up as needed at the end of each training and event
- Seeks to obtain a current working knowledge of the Foundation’s products by attending meetings, sales events, and trainings to keep abreast of latest developments
- Learns about new educational initiatives, products, services, and competitors’ products and services, with a focus on their impacts on the New York City market
- Reacts to change proactively and productively and handles other essential tasks as assigned
QUALIFICATIONS:
- Bachelor’s and master’s degree required, preferably in liberal arts or education
- Two to five years of successful sales experience within the K–12 market; experience in working with schools in the New York City metropolitan area is a plus
- One to two years of formal teaching experience with adults and/or K–12 students is preferred
- Demonstrated ability to flexibly teach and present to multiple types of learners—for example, expertly training K–12 students, teachers, and volunteers in the same setting
- High level of effective written- and oral-communication skills with various audiences, including administrators, teachers, volunteers, and others
- Ability to communicate effectively via email and other web-based formats while remote
- Knowledge of how to use Foundation systems and tools, such as CRM, Intacct, and online course tools
- Pronounced ability to collaborate, communicate, and work in a team environment
- Ability to work autonomously, calling for support from peers or supervisors as needed
- Proven problem-solving savvy and ability to work toward customer satisfaction
- Timely follow-up and a high attention to detail
- Strong commitment to the Foundation’s mission, with a thorough understanding of the principles and practice of the Shared Inquiry method of inquiry-based discussion
