Operations / Administration Operations Manager, Law Program
Job Description
THE WORK CULTURE
You know we do not have a simply captioned culture because you know culture is not that simple. What we have is an ensemble of 300+ scholarly, entrepreneurial, creative, analytical, collaborative, independent, results-driven, mission-driven people. We’re academic and career advisors, program designers and managers, business development and operations professionals, industry specialists, curriculum designers, and DEIB thinkers and leaders. It’s fast, changing, and never boring.
THE TEAM
The new Law team is taking shape, and we’ll need your help to build it. We’re building a pipeline of future lawyers and leaders in society from underrepresented backgrounds, scaling the program across the country, and continuing to guide and ground a focus in training, learning, inclusion, and collaboration across the organization. Our Fellowship Program serves 150+ incoming law students each year by providing them with intensive academic and professional development training, an internship at a corporate law firm in one of 14 cities, and academic support during their first year of law school. Our Catalyst Program supports 40+ aspiring law students nationwide in their LSAT journeys and applications to law school
THE ROLE
- PEOPLE & OPERATIONS MANAGEMENT. This position will manage internal logistics & operations for the team, including overseeing the technology stack, data, metrics, and analytics. You’ve successfully managed staff and prioritize team-building and staff development. You will coach, train, and manage the Operations Coordinator in supervising their administrative and data/analytics functions, including effectively delegating tasks and providing compassionate feedback.
- DATA, METRICS + ANALYTICS. You enjoy analyzing and solving data problems, including in situations with limited and/or complex data. You know what metrics need to be measured and can build processes to collect the necessary data. You know your way around Excel like the back of your hand, including architecting creative formulas to extract insights from messy data, and can showcase important insights using tables, graphs, charts, etc. on Excel and Powerpoint. You will liaise with other team members to provide them with analytics to inform their decision-making processes.
- TECHNOLOGY PLATFORMS. You’re plugged into emerging data and ed-tech trends. You have led good to great project management using a variety of support platforms, and managed academic and data/analytic tool sets, from sourcing platforms and selection to training and execution. You’ve configured, integrated, and managed technology platforms to meet changing organizational needs and improve efficiencies and productivity. You are comfortable using tools including (or similar to) Airtable, Momentive (f/k/a SurveyMonkey) and Momentive Apply (f/k/a SurveyMonkey Apply), Zoom, Monday.com, Slack, Hopin, and Blackboard, and will serve as a key liaison to the Law team, applicants and participants, instructors, and coaches with respect to training and troubleshooting these platforms. You also have experience using virtual conferencing technology such as Zoom and Hopin to develop special virtual programming and will be the primary point person for approximately 10-20 virtual events each year.
Is that all? No. We have much to do. You’ll work across changing workstreams (including assisting with reviews of applications, interviews, and candidate assessment, as needed). You know that’s the nature of small and growing teams, and you’re an able and pro pinch-hitter.
COMPETENCIES YOU HAVE
- Listening (You study, hone, and see the magic listening creates)
- Technology Development Program (Strategy, Design, Implementation, and Measurement)
- Data/Analytics
- Cross-functional Teamwork
- Employee Relations + Communications
- People Development
- You enjoy solving complex problems and are customer-driven.
- You have a curious mindset, enjoy working in fast-paced environments, can quickly adapt to change, and are a quick learner
EXPERIENCE YOU BRING
- +/- 4 years in comparable roles, developing the competencies described. However, we aren’t tied to the number of years: we know that Rockstar candidates come with different years of experiences!
- Experienced in using technologies to improve operations and efficiencies.
- Experienced in using Excel and Powerpoint to analyze and present data insights.
- Experienced people manager.
We encourage candidates from diverse backgrounds to apply!
SEO is proud to be an equal opportunity and affirmative action employer. We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other legally protected status. Visually and hearing impaired candidates can contact us for assistance at: jobinfo@seo-usa.org.
