Technology We’re Hiring a Technology Specialist [Immediate Opening]
Job Description
New Visions Charter High Schools (NVCHS) provide all students, regardless of their previous academic history, the highest quality education in an atmosphere of respect, responsibility and rigor. We ensure that our students have the skills and knowledge to graduate ready for college, pursue a career, and engage with the 21st century economy. We develop learning experiences that allow risk-taking, cultivate students’ imaginative and creative abilities, and celebrate achievement. Through an intensive study of math concepts in our math and science schools, and literature, English, social studies and arts in our humanities schools, students learn how to generate research questions, develop the skills necessary to answer those questions, create products that demonstrate understanding, and defend their knowledge publicly.
Summary of Position
The Technology Specialist plays a central role in maintaining the school’s administrative systems and routines. This individual will maintain desktop and laptop environments, technology inventory and ensure that all equipment is up to date with patches and the latest versions of software using a variety of endpoint solutions including Kaseya, Jamf, and MAAS360. The Technology Specialist shall also contribute to the procurement of technology, creation of standards and driving software and services pilot programs and implementations.
Essential Job Functions
Systems Management and Inventory
- Manage school-level platforms, systems, services and user accounts while retaining data integrity and security;
- Oversee the assessment, selection, implementation and management of non-standard technology and school-level systems that effectively forecast the growth of the school
- Organize and maintain staff and student accountability systems related to technology;
- Manage all aspects of the technology asset lifecycle including, but not limited to provisioning, configuration, maintenance, updates, deprovisioning and retirement/replacement in accordance with established standards and guidelines;
- Collaborate with school-level teams to manage school’s social media channels
Technology Procurement and Asset Management
- Together with School Leadership, coordinate selection and procurement of technology, including hardware, software and services;
- Ensure that the school’s technology spending remains in line with budget and accounts remain in good standing;
- Maintain and monitor the inventory of technology assets, including licenses, to ensure accuracy and reflect assignment to or collection from individuals, devices or physical spaces;
Knowledge Management
- Prepare and maintain system, administrator and user documentation;
- Establish, develop and maintain school-level processes such as Technology requests and signout;
- Identify, plan and deliver all new user orientation and systems training, coordinating with vendors when needed;
- Share knowledge across the network of New Visions Charter High Schools using established practices and guidelines;
Support Management
- Serve as the primary point of contact for technology support at school site
- Provide end user support by performing installation, repair and preventative maintenance of user computers and related hardware/software within established standards and guidelines;
- Accurately log all support activities and acknowledge, troubleshoot and resolve all requests in a timely manner; escalate and follow through when necessary;
- Coordinate with the New Visions Technology Team and vendors to ensure the network, staff and student systems are running at optimal performance;
- Effectively support and coordinate with the NYCDOE to support the use of related systems such as ATS
Communication and Client Management
- Identify and implement additional technology services and supports to help align technology with teaching and learning;
- Ensure timely communication is provided to key staff on issue statuses;
- Coordinate with other school-based Technology staff to ensure adequate coverage of support and effective handover of in-progress work;
- Plan, implement and support school-level projects and initiatives; Support technical implementation, communication to school users, continued training and support for school users of New Visions projects;
- Regularly meet with key staff to ensure technology alignment with school needs;
Event Management
- Prepare, test, support and effectively manage school events, including annual Charter Lottery;
- Develop and facilitate learning sessions, provide support and execute the successful delivery of an annual network onboarding.
Secondary Job Functions
- Assist with lunch duty, hallway duties, classroom transitions, and dismissal; Monitor halls, cafeteria, bathroom access, locker room access and other such spaces as needed
- Willingness to work non-standard hours as needed
- Additional responsibilities as needed to meet the needs of the organization
Required Knowledge and Skills
- Strong hardware/software troubleshooting skills with proficient knowledge of hardware components, Windows and Mac Operating systems
- Experience using and managing a service desk ticketing system (creating, documenting, closing, etc.)
- Customer service oriented and ability to work with staff at all levels of the organization
- Effective written and verbal communication skills
- Ability to maintain current and up-to-date expertise in a wide range of hardware, software, services and Operating Systems
- Ability to learn quickly prioritize and correct problems in a fast-paced environment
- Experience with Windows OS, Mac OS, Chrome OS and Google Apps desirable
- Experience with remote desktop management systems helpful
Qualifications
- BA/BS or equivalent credentials ; MA preferred
- At least 5 years of desktop support or help desk experience in an urban school setting preferred
- Experience with ITIL® or other Service Management frameworks helpful
Physical Requirements
- Frequently moves Audio/Visual equipment across campus for various classrooms and events needs.
- Ability to work reasonably outdoor weather conditions such as in fire drills, emergencies, scanning, sports, events.
Apply to join our team: https://grnh.se/27c6f3391us
