Operations / Administration Director of Programs
Job Description
About Masa
Masa partners with Mexican and Latin American children, youth, and families in the South Bronx to develop strong learners and leaders who fully contribute to the larger community. We envision a community that is civically engaged, empowered, and educated. Masa’s community-led, integrated model engages the entire family, grounded in a deep commitment to strengthening literacy, leadership, and power for Mexican, Central American, and Indigenous People. Masa fosters a culturally responsive learning community in which families engage with direct service and advocacy programs to dismantle barriers to success.
About the Director of Programs
Masa is seeking a highly qualified and hands-on Director of Programs who is passionate about the organization’s mission of strengthening literacy, leadership, and power for Mexican, Central American, and Indigenous People to steward a comprehensive array of services, including our K-12 Education, Family Support, and Early Childhood programs. They share Masa’s commitment to advancing social and racial justice through a community-led model and possess skills critical to developing and executing on Masa’s strategic vision for its program delivery and community engagement. The ideal candidate is an effective and inspiring leader with a proven track record in education, early childhood, or social work, and who communicates fluently in both English and Spanish. The Director of Programs will manage four (4) full-time staff members and be equipped to lead all aspects of their portfolio of programs at Masa including planning, organizing, operating, evaluating and staffing. They will also partner with the Executive Director to represent Masa with external stakeholders including community, governmental, and private organizations.
Responsibilities
Program Design and Implementation
- Actively collaborate with managers and coordinators to drive program design, service delivery, quality assurance, and data collection
- Problem-solve with managers and coordinators to ensure the high quality of day-to-day service implementation across programs
- Develop and maintain a program operations manual and ensure that all program activities operate consistently and ethically within the mission and values of Masa
- Implement and lead a continuous quality improvement process throughout program and service areas
- Solicit feedback and input from parent, youth and community stakeholders to ensure that programs consistently maximize opportunities for learning and engagement
- Oversee the recruitment, tracking, and management of program participants and Masa’s large volunteer base
- Work with consultants to develop curricula for core subject areas and for supporting English Language Learners, and review program lesson plans
Program Evaluation and Data Management
- Lead yearly cycle of reflection, program planning and outcome mapping
- Support implementation and creation of program evaluation systems, including surveys and other data collection tools
- Ensure data, deliverables, team progress, and general service implementation and delivery are on track to meet annual goals
- Run reports in SalesForce to support recruitment, enrollment, and waitlist processes
Fiscal and Contract Management
- Prepare and submit recommendations to inform the annual operational budget, and effectively manage resources within that budget
- Ensure the continued financial viability of Masa’s programs and services through consistent monitoring of revenue and expenditure
- Collaborate with leadership and program staff to ensure that Masa maintains compliance with government, corporate and private foundation grant requirements including budgets,contract registration, and reporting
Staff Leadership and Development
- Develop and lead a high-performing team of managers and coordinators to deliver high-quality and culturally responsive programs and services
- Coach program staff through team meetings and one-on-ones, and identify, review, and recommend opportunities for professional development
- Promote regular and ongoing opportunities for staff to give feedback on program operations and delivery
- Demonstrate commitment to leading equitably and to modeling behavior expected of all staff
- Amplify Masa’s work by using data and storytelling to share successes and best practices across teams and departments
- Support recruitment and onboarding processes for new hires
You may be Masa’s next Director of Programs if you:
- Have a graduate degree in education, social work, non-profit management, or other related field OR possess an undergraduate degree in a related field and have 5+ years of experience in a director-level position
- Possess excellent verbal, listening, and written communication skills in English AND Spanish
- Can demonstrate prior success as a member of a leadership team responsible for driving strong program outcomes
- Have experience working with immigrant youth and families
- Share Masa’s commitment to advancing social and racial justice through a community-led model and are comfortable discussing race, class, power and privilege
- Possess knowledge of, and ideally experience with, culturally responsive education
- Are passionate about drawing on families’ strengths and traditions to build strong partnerships within Latin American immigrant and indigenous communities
- Have demonstrated proficiency in building and maintaining relationships with a wide array of stakeholders, including community members, for-profit and nonprofit partners, and representatives from government agencies
- Are an active learner and understand the roles of curiosity and empathy in driving organizational and social change
- Skillfully balance advocating for the needs of your team and meeting expectations of funders and partners
- Have the ability to work in a constantly changing environment and a talent for foreseeing challenges and proactively addressing them
- Are a proficient user of Microsoft Office (incl. Excel and PowerPoint), Google Workspace, and project management tools (such as Asana, toggl or others)
- Are passionate about serving Masa’s community, being part of a team environment and taking an all-hands-on-deck approach when needed
Bonus Skills
- Verbal and written communication skills in an indigenous language from Latin America and the Caribbean
- Salesforce proficiency
- Knowledge and/or experience in one or more of the following areas: NYC public school system, curriculum development, educational instruction, early childhood development, and/or working with English Language Learners (ELLs)
Physical Demands
- This position is in-person at Masa’s office, and may require local travel to other settings (e.g. schools, Masa community events, etc.)
- During the academic school year, the work schedule will include weekday late evening program coverage, and occasional weekends
- Light to moderate carrying of program materials is required
- CPR and First Aid Certification or willingness to obtain
- Willingness to be fingerprinted and complete a background check
- COVID-19 vaccination is required
