Research and Policy Senior Quality Assurance Coordinator
Job Description
DEPARTMENT:
Evaluation and Compliance
LOCATION:
New York, NY
REPORTS TO:
Director of Evaluation and Compliance
SALARY:
$50-55K Annually
SCHEDULE:
Mon-Fri, 9am-5pm
DATES:
August 2019
JOB SUMMARY:
The goal of the position will be to design, transition and implement monitoring and evaluation activities to ensure compliance with contracts and demonstrate impact of services. The Senior Quality Assurance Coordinator (SQAC) will facilitate the collection and use of program data to allow Grand Street Settlement (GSS) to more efficiently quantify program outcomes and develop benchmarks by which program performance can be evaluated. The SQAC’s portfolio will include new contracts awarded to GSS with a focus on Early Childhood and Essex Crossing programs and varying involvement in other GSS departments and locations.
EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS:
- Associate Degree or equivalent work experience required; Bachelor’s Degree preferred
- Ability and willingness to travel to GSS program throughout Manhattan and Brooklyn for onsite meetings and trainings
- Good interpersonal skills and strong professionalism with regard to relationship building with stakeholders & program managers with whom evaluation findings are shared and assessed
- Experience with government contracts or compliance in a non-profit/social service setting helpful
- Ability to take initiative, maintain confidentiality, and meet deadlines
- Excellent written, verbal, and interpersonal skills
- Capacity to work independently and as part of a team
- Proficiency in word processing and Microsoft Excel
- Knowledge of databases, evaluation, research methodology, and statistical analysis a plus
- Interest in the programmatic work of GSS and its relation to wider societal issues
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Program Evaluation
- Lead regular on site data reviews with staff to improve data quality
- Manage participant databases and produce reports
- Conduct outreach to staff with respect to data integrity and ensure data integrity
- Support staff with database trainings and respond to staff questions relating to databases and data flow
- Develop monitoring and evaluation procedures and collect program data
- Design, implement, and analyze surveys for programmatic assessment
- Other projects as needed
Quality Improvement/Data Analysis
- Coordinate and collect data for various reports such as monthly monitoring reports, quarterly outcome trends, and departmental annual reports. Review data with pertinent program staff and ensure that the program strives for accurate information
- Work with the managers and DEC to ensure that all mandated service delivery is documented
- Ensure accurate and timely submission of annual Program Information Reports
- Coordination documentation, assessments, and improvement of data collection and reporting methodology across GSS programs
- Support DEC with report writing
New Projects/Contract Support
- Manage preliminary planning for new projects/contracts with oversight from DEC. Once transition is complete, lead regular data monitoring projects
- Formulate tools and protocols for reporting
- Train users on forms, software, and procedures
Administrative Responsibilities
- Oversee administrative tasks related to contracts and contract reporting and record keeping. Train staff on these tasks on an as-needed basis, and act as task supervisor
- Manually enter data from hardcopy surveys and record keeping into databases
- Other projects as needed
