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30 Jul 2021

Operations / Administration Account Manager – NYC


Job Description

About the Company

Otus offers a seamless K-12 learning platform for administrators, teachers, students, and families.

We do this by implementing amazing ideas from awesome people and we need more awesomeness on our team. Are you passionate, collaborative, love to geek out on technology, and want to work for a mission-driven company that is shaping the way teachers, students and parents of students learn together? If so, we want to hear from you.

Our diverse team consists of talented designers, developers, coaches, and leaders who share a variety of interests. You’ll find musicians, world travelers, beer enthusiasts, nerds, sports fans, and all-around great people who shape our positive culture.

Your Role

We are looking for an Account Manager to create long-term, trusting relationships with our customers in New York City. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and handle incoming inquiries from customers.

This role reports to our Chief Learning Officer.

As an early member of a growing team, you must possess a strong work ethic and be upbeat, driven, intelligent, well-organized, articulate, share a passion for learning new technologies, and thrive in a fun, fast-paced environment.


  • Collaborate with other account managers on development of drip campaigns to encourage usage
  • Collaborate with other account managers on the implementation of the Otus Certified Educators program
  • Tag users accordingly within their districts so drip campaigns start as intended
  • Determine when drip campaigns are launched for their districts
  • Monthly touch base with key contacts at assigned customers, at least quarterly by phone
  • Twice a year in person contact with strategic accounts (once this is possible)
  • Biweekly usage check
  • Provide webinar or in person professional development as requested
  • Coordinate Regional Workshops
  • Work alongside technology coaches to coordinate & complete additional tasks (data uploads, assessment development…)


  • An outgoing personality that resonates over the phone or in email
  • Excellent communication and interpersonal skills
  • Very strong writing ability
  • The ability to solve technical problems
  • Patience to deal with complex issues and a variety of personalities
  • Motivation and desire to help others
  • Careful attention to detail
  • Strong organizational and prioritization skills
  • Foreign language skills, especially Spanish, are a plus
  • Minimum of an earned Bachelor’s Degree
  • 2-3 year(s) of experience as a teacher, instructional/technology coach, or school administrator.
  • Ability to travel up to 30% nationally or 80% within the New York Metro Area.


Benefits and Perks

  • Competitive salary and employee stock options
  • 22 days of paid vacation per year (plus paid holidays)
  • Up to 12 weeks of parental leave and great work/life balance
  • Our team works remotely from the comfort of their homes (HQ in Chicago)
  • Excellent medical, dental, and vision insurance
  • Professional development/tuition reimbursement
  • Home office improvement budget
  • Life Insurance and disability benefits
  • 401K with an employer match (up to 4%)

Otus is an Equal Opportunity Employer and embraces diversity of every kind. You must be legally authorized to work in the US. Unfortunately, the company is unable to support sponsorships at this time.

How to Apply

Bureaus: New York. Job Categories: Full-Time. Job Types: Operations / Administration.