This job listing has expired and may no longer be relevant!
8 Dec
2023
Operations / Administration Client Relations Manager
Job Description
Who We Are
The Colorado Outward Bound School (COBS) is a non-profit adventure-based education organization that emphasizes personal growth through challenge and discovery. For over 60 years our wilderness courses have focused on inspiring responsibility, teamwork, confidence, compassion, and environmental and community stewardship.
Your Role as the Next Client Relations Manager
The Client Relations Manager serves as the liaison between COBS and our Groups partners and is responsible for new customer acquisition, relationship building, sales, and account management. Working closely with the Marketing Manager and Associate Program Director of Groups Programming, this position serves as the primary point of contact for Groups partners.
Key Duties and Responsibilities
Sales and Account Management
- Generates leads continuously and develops a pipeline for new clients with systematized outreach
- Stewards existing partners and manages interactions
- Enhances customer relations management by improving database(s) and reporting process
- Attends and presents at events and conferences on behalf of COBS, including Colorado- and Utah-based school leadership conferences, professional networking events and higher education opportunity fairs
- Determines pricing for Groups programs ranging from day-programs to expeditionary-programs
- Initiates and collects signed program agreements from clients
- Ensures that partners receive accurate course information in a timely manner, including enrollment materials, contracts, and course information
- Reviews course reports and re-establishes program evaluation process that captures client feedback for customer satisfaction and retention purposes
Collaboration
- Works with the Program Leadership teams to obtain approval for course dates and lengths, logistics requests, coordinate curriculum, and to secure staffing for proposed programs
- Collaborates with the Marketing Manager on website content, outreach automation, lead generation and cultivation
- Collaborates with the Director of Student Experience and the Development team on scholarship support and administration for partners
- Shares rostering and enrollment management functions with the Associate Program Director of Groups Programming
School and Youth-Serving Organization (YSO) Programs
- Manages current portfolio of school clients and programs
- Increases client retention and drives growth to meet or exceed tuition revenue goals
- Builds Outward Bound brand recognition with schools and key associations
- Analyzes current state, develops strategies for enhancing learning transfer and impact, and recommends next steps
Adult, Professional, and Higher Education Programs
- Responsible for maintaining and significantly increasing sales of adult teambuilding and professional development programs to meet or exceed revenue targets
- Uses knowledge of sales process to work with managers and decision makers to assess the needs of partners and provide COBS’s solutions aligned with business priorities, initiatives and/or challenges
- Prioritize, develop, and lead implementation of market segment-specific outbound sales plans and develops and tracks metrics of success in each step of these plans
Who You Are
- Committed to COBS’s mission of changing lives through challenge and discovery
- Committed to COBS’s values of compassion; integrity; excellence; and diversity, equity, and inclusion
- A skilled salesperson and account manager with experience working in education, for-profit or non-profit industry sectors
- A systems-thinker who is not afraid to take initiative to innovate and enhance systems and processes
- An exceptional public speaker, presenter, and relationship builder with the ability to effectively communicate COBS’s mission and program offerings to a wide variety of stakeholders and able to attend events occasionally outside of regular working hours
- A dedicated team member who leads by example and is excited to work in both collaborative and independent environments
- Comfortable and professional in varied environments and settings including rural and urban outdoor course areas and classrooms, professional networking events and corporate offices
- Service-minded and willing to help where needed, including areas outside of traditional job responsibilities and a demonstrated bias for action
- Possess a bachelor’s degree or a minimum of four years of relevant experience
- Capable of leveraging a range of technologies necessary to support growth in groups programming and daily operations, including Salesforce (Administrator certification preferred), Microsoft Office 365, DocuSign, Asana (or similar online project management and collaboration tool) and video conferencing
- Committed to openly sharing and receiving feedback
- Fluent in English and Spanish (preferred)
- Have existing connections in Colorado- or Utah-based educational institutions (preferred)
Physical Requirements
- The employee must occasionally lift and/or move up to 25 pounds
- While performing the duties of this job, the employee is regularly required to sit
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job
- Capable of travel within the Rocky Mountain Region for up to 20% of the time
- Possess a valid US Driver’s license and the ability and willingness to drive as required
Reporting Structure and Relationships
Serving as a member of the COBS Student Experience team, the Client Relations Manager reports to the Director of Student Experience and partners closely with the Marketing Manager, Associate Program Director of Groups Programming, Associate Program Directors of Training and Development of both the Rocky Mountain Program and the Southwest Program, Program Directors, and the Student Services team. As sales efforts grow, this person might supervise someone in the future.
Compensation and Benefits
- Salaried, exempt position. Yearly range: $60,000 – $65,000 based on experience, education level and expertise. We anticipate hiring at $60,000. An additional commission package may become available in subsequent years.
- Benefits eligibility for medical, dental, and vision insurance, where COBS pays a significant amount towards health care premiums and provides employer-paid short- and long-term disability coverage and basic life insurance.
- Employee Assistance Program
- 20 days of Paid Time Off that accrues throughout the first year, with an additional day of PTO added for each consecutive year of service.
- 56 hours of annual paid Sick Leave
- 401k eligibility available after one year of service
- Pro-deal eligible
