Responsible for the support and user experience for district technology systems and services. Provides collaborative management, strategic vision, dynamic team and servant-based leadership for support, public-facing documentation, communication. and training. Directs IT support staff to communicate and support a clear, secure, maintainable, highly available environment of district tools and services in support of PSD’s teaching, learning and operations. Maintain support documentation and Service Level Agreements (SLAs). Provide guidance and coordination for site-based staff doing the work of supporting IT at their location. Work in partnership with IT leadership to align Information Technology with the overall PSD direction, strategy, and vision.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Create strategic goals and allocate and review work of assigned staff across multiple teams. Provide guidance, leadership and mentoring to develop the technical expertise needed to meet long-term business objectives. Supervise and evaluate the performance of assigned staff.

2. Direct the prioritization of assigned projects in coordination with District and IT leadership. Provide Project Management and leadership to project teams, including assignment of individual responsibilities, tasks, technical functions, and status reporting. Provide subject matter expertise. Assist with business process change management as determined by District and department requests.

3. Work with other IT staff and departments in the coordination of projects, training, procedures, communications, and administrative guidelines involving technology. Provide operational and project management.

4. Manage the Technical Support Services budgets, including vendor management and internal procurement processes.

5. Ensure the use of best practices in the delivery of technical and application support by directing crisis management, complex troubleshooting, root cause analysis, issue resolution and ownership. Assume ultimate responsibility for necessary escalations, training, and reporting.

6. Ensure compliance of the organization’s daily support activities and strategic plans to District and Department policies and administrative guidelines.

7. Plan, collaborate, and coordinate internally with staff member throughout the district as well as externally with vendors, contractors, and organizations to ensure the proper support of systems and applications in schools, instructional support groups and operational units.

8. Direct Support Center staff in process development, asset management and end user training material development.

9. Work with IT staff and District department leadership in the design of project, implementation, maintenance, support, and disaster recovery/business continuity plans for student information-related systems.

10. Ensure compliance of the organization’s daily activities and strategic plans to District and Department policies and administrative guidelines.

11. Define, document and support district IT cybersecurity habits and practices for students and staff with the senior leadership team.

12. Perform other duties as assigned.

• Bachelor’s degree in computer science, computer information systems, engineering or related field, Master’s degree preferred

• Minimum of seven years of experience in IT information services, customer support, training, project management, employee management, and team leadership

• Equivalent combination of education and experience acceptable

• Criminal background check required for hire

• Valid Colorado driver’s license