2 Nov 2021

School Network Staff Impact Manager

City Year Denver
 Denver, Denver County, Colorado, United States

Job Description

The Impact Manager is responsible for driving the successful implementation of the WSWC service model by building and cultivating strong school partnerships and developing a team of committed, idealistic leaders and school practitioners. The Impact Manager plays a crucial role in leading a team of ACMs through a ten-month-long journey of learning, reflection, and service in schools that builds student capacity and academic skills as well as the ACMs’ civic capacity and civic identity.


Uplift and Improve the School Community: Build and cultivate relationships with key stakeholders to enhance service performance and make an impact across the community.

  • Oversee the implementation of school-wide culture development, including the design and creation of City Year attendance, engagement (behavior), and academic support systems, routines, interventions, and events in partnership with school administration
  • Design and oversee an after-school program that includes daily homework help and engaging activities and opportunities for kids
  • Build a strong partnership with school officials including principals and other key decision-makers by understanding the school’s priorities and working collaboratively to craft and implement solutions that leverage AmeriCorps Members’ talent and align with City Year Whole School Whole Child output, outcome, and impact goals
  • Maintain a strong presence in the school and continually cultivate key relationships
  • Use student data strategically to gain support for initiatives or interventions
  • Coach ACMs on developing productive partnerships with teachers and other staff
  • Access and leverage district and community resources and partners in support of the program
  • Meet regularly with school officials including principals, instructional leaders, and teachers

Develop AmeriCorps Members as Strong Leaders and Mentors: Guide AmeriCorps Members (ACMs) to meet their service performance requirements while developing their sense of service, identity, and leadership.

  • Ensure ACMs are committed to student success and equipped to meet City Year standards as mentors and leaders in schools
  • Create and inspire a team of idealistic young people to work efficiently and effectively to meet group goals using City Year leadership tools, team building exercises, rituals, and best practices
  • Use Performance Management tools to set performance expectations, identify strengths and development opportunities, and partner with each ACM on a development plan to maximize leadership potential
  • Help AmeriCorps Members understand the unique context they are working in, including self-reflection and programming around race, identity, and diversity
  • Support the management of ACM Human Resources to meet graduation requirements
  • Effectively manage and communicate information from various stakeholders (the school, City Year, the Community) to ACMs so they understand and are empowered but not overloaded
  • Manage, lead, and develop Service Leaders (second year ACMs) and teams of young people
  • Assist in the process of recruiting, interviewing, and hiring of future ACMs

This position will also oversee Mental Wellness Supports for AmeriCorps Members, including collaboration with a Master’s of Social Work (MSW) intern, and maintaining partnerships with external counseling services to provide pro-bono supports for AmeriCorps members.

Ensure Students Have Access to the Appropriate Academic and Social-Emotional Supports to Reach Their Goals: Oversee the execution of City Year’s Whole School Whole Child Tier I supports and Tier 2 interventions.

  • Oversee the implementation of whole school and class service, using City Year intervention structures and strategies in and out of the classroom in partnership with school administration
  • Collect, understand, and use student academic data, teacher and ACM survey data, student, school, and district level data, and classroom observations to explain trends and identify opportunities to improve interventions, whole school and class service, and ACM performance
  • Create clear and measurable objectives for accomplishing Whole School Whole Child goals
  • Capture best practices and share with the larger City Year community

Core Competencies – We find that our most successful and satisfied Impact Managers meet most of these core competencies. 

  • Relationship Development: Demonstrated ability to develop and manage complex relationships. Proven ability to have tough conversations and to hold staff accountable towards their performance goals. Manage relationships with a diverse group of internal and external stakeholders to help achieve service goals and AmeriCorps member development.
  • Talent Development: Proven success in managing diverse teams towards a common goal. History of coaching/leading young people between the ages of 17-24. Deeply understands or has worked in a school environment and is adept in strategies that build academic and social-emotional skills with school-aged children.
  • Executes to Results: Exhibits a strong record of achieving transformational results with students from low-income communities, at the classroom or school level. Ability to analyze qualitative and quantitative data, problem-solve, troubleshoot, and show creative problem-solving when faced with perceived barriers.
  • Communication: Ability to translate mission and vision from the organizational level to AmeriCorps members and talk about complex topics and parse them for specific audiences. Able to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure the success of our AmeriCorps members in service.

Preferred Qualifications: 

  • Master’s in Social Work or direct experience with mental health supports
  • Mental Health First Aid or equivalent training
  • Bachelor’s degree, or equivalent work experience.
  • Experience working in teams or leading teams to achieve common goals
  • Experience working with young people and school-aged children
  • Commitment to self-improvement, identity development, and working across lines of difference
  • City Year/AmeriCorps experience is a plus.

Full-time employees are entitled to compensation commensurate with experience. The salary for this position is in the mid-40,000s.

Full-time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment, and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

COVID-19 Notice

Our number one priority is the health and safety of our employees and AmeriCorps members and their families; our students and school partners; and the community at large from COVID-19. Proof of COVID-19 vaccination is required for employment and service – all staff members, including remote staff, and AmeriCorps members are required to be fully vaccinated by November 19, 2021 or by your start date if after November 19, 2021. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law.  Notwithstanding any language herein, City Year will comply with any state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy.


*Individuals are considered fully vaccinated 14 days after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single-dose vaccination (Johnson & Johnson).

How to Apply

Please submit an application, including a cover letter and resume, on the City Year Careers Page:

Bureaus: Colorado. Job Categories: Full-Time. Job Types: School Network Staff. Salaries: 40,000 - 60,000.

Job expires in 5 days.