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19 Mar 2018

Operations Chief Program Officer

Breakthrough New York

Job Description


As the Chief Program Officer you will lead the program team to create, implement, assess, evaluate, and improve all aspects of the program. As such, you will be responsible for developing an exceptional team, managing and being accountable for program strategy and outcomes, and investing and inspiring stakeholders internally and externally. The Chief Program Officer will be an innovative and collaborative leader who naturally and proactively challenges the assumed status quo for our students and leads the program team to marshal the resources and supports are in place to ensure all our students succeed.

Primary Duties and Responsibilities

Vision and Strategy

  • Develop, implement, and inspire a shared vision and strategy for the program aligned with the organization’s mission and goals. This will include setting programmatic goals, measures of success, and the operating plan to achieve program goals.
  • Cultivate the program team to identify, implement, and codify innovative strategies to ensure all our students graduate from college prepared for professional success.


  • Attract, engage, develop, and retain exceptional program staff who meet and exceed their goals.
  • Enable program team members to do their best work by removing barriers, encouraging collaboration across the team, and inspiring a shared sense of ownership for program results.
  • Invest, inspire and engage stakeholders (students, parents, teachers, and community partners) to gain their trust, confidence, and commitment to the program.
  • Partner with the senior leadership team to elevate organizational trends and proactively provide solutions to continuously improve the program.
  • Attract, engage, and deploy program volunteers.


  • Coordinate activities across the program continuum, and establish policies and procedures to maximize effectiveness and efficiency.
  • Lead program evaluation processes to assess the strengths of the program, identify areas for improvement, and prioritize and implement programmatic improvements.
  • Develop and manage the program budget including monitoring monthly cash flow, anticipating variances, and elevating resource needs to the senior leadership team.
  • Collaborate with development office and senior leadership team to share the qualitative and quantitative data needed to raise money and garner support for the program.
  • Identify and evaluate the risks associated with program activities and take appropriate action to mitigate risks.


  • Exceptional people leader capable of developing and empowering 3-4 direct reports and managing a large team through layers.
  • Proven ability to articulate, inspire, and achieve a shared vision.
  • Curiosity and critical thinking to synthesize information and ideas quickly, recognize opportunities that arise, and take action to seize opportunities.
  • Ability to learn quickly and foster a growth mindset culture by modeling continuous learning and adaptability to change.
  • Ethos of personal responsibility evident by consistent pattern of achieving ambitious goals on time with high standards.
  • Outstanding communication skills, both written and oral, including ability to adjust communication as socially and culturally appropriate.
  • Proven ability to build effective relationships across lines of difference, effectively resolve conflict, and gain the confidence of others through honesty and integrity
  • Proven ability to use quantitative and qualitative methods to measure program effectiveness and leverage data to drive strategy.
  • Ability to balance daily operations with a strategic and long-term perspective.
  • Sound discernment and judgment with the ability to move work forward independently.


  • A minimum of 10 years of professional experience including no less than 5 years managing a diverse team to results
  • Experience developing and applying tools and methods to evaluate program success
  • Experience developing systems and processes to transition an organization from the 
start-up phase to sustainability
  • Proficiency with MS Office (Word, Excel, and PowerPoint), Salesforce and comfort learning 
new systems
  • Minimum of a Bachelor’s degree


BTNY strongly believes in attracting, engaging, developing, and retaining the most diverse, qualified candidates. As a Breakthrough New York employee you will receive:

  • Competitive salary commensurate with experience and skills
  • Benefits
    • Medical, Dental and Vision benefits (100% employer-sponsored)
    • 401K/RetirementPlan (with an employer-matching component)
    • Commuter Benefit Plan
    • Health and Dependent Flexible Spending Accounts
  • Paid time-off including holiday, vacation, sick, and personal time
  • Annual Professional Development Stipend
  • Employee Referral Compensation Policy

How to Apply

TO APPLY If the Chief Program Officer sounds like you, please apply by emailing with CHIEF PROGRAM OFFICER in the subject line and attach the following:
  • Your resume
  • A thoughtful cover letter articulating why you are perfect for this job. Include in your cover letter how your skills and experience align with the requirements of the position, why you are passionate about ensuring students are prepared for and have access to rigorous educational options, and your salary requirements.

Bureaus: New York. Job Categories: Full-Time. Job Types: Operations.

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